Welcome to OfficePro Solutions Co., Ltd. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our this e-commerce website. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.
1. Information We Collect
1.1. Personal Data
When you visit our site, we may collect personal information that you voluntarily provide to us, including but not limited to:
- Contact Information: Name, email address, Facebook, and phone number.
- Account Information: Username, password, and other registration details.
- Payment Information: Credit card details, billing address, and transaction history.
- Order Information: Details about the products you purchase, such as product names, quantities, and prices.
1.2. Device Information
- IP Address: To determine your approximate location and manage web traffic.
- Web Browser Type and Version: To ensure our website is compatible with your browser.
- Time Zone Setting: To tailor content based on your time zone.
- Operating System and Platform: To optimize website performance on your device.
- Device Type: To tailor the website experience for different devices (Computer, Mobile, Tablet).
1.3. Usage Information
We collect information about your interactions with our website to help us understand how our services are being used and to improve your experience. This includes:
- Pages Visited: We track which pages you visit to understand what content is most popular and to provide a better user experience.
- Products Viewed: We collect data on the products you look at to recommend items you might be interested in.
- Time Spent on Our Website: We monitor how long you stay on our website to gauge engagement levels and to improve site navigation and content.
- Clickstream Data: We analyze your journey through our website, including which links you click on and in what order, to optimize our site's structure and flow.
2. How We Use Your Information
- Service Improvement: How you use data to enhance and maintain your service.
- Communication: How you might use contact information to send updates, newsletters, or promotional materials.
- Personalization: How you tailor the user experience based on collected data.
- Legal Compliance: How you use data to comply with laws and regulations.
3. Sharing Your Information
We may share your personal information with third parties to help us use your personal information as described above. For example:
- Service Providers: We use third-party service providers to perform certain functions on our behalf, such as payment processing, order fulfillment, and shipping.
- Business Transfers: If we merge with, are acquired by, or sell our assets to another company, your information may be transferred as part of that transaction.
- Compliance with Laws: We may disclose your information to comply with applicable laws, regulations, and legal processes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, and disclosure. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.
Please read and understand our refund policy. By purchasing from us, you agree to the terms outlined below.
1. Conditions for Returns
- You may return items within 30 days of purchase for a refund or exchange.
- Items must be in the original condition, undamaged, and in the original packaging.
- Customers must provide a receipt or proof of purchase for verification.
2. Warranty
- Items covered by our company warranty can be returned for repair or replacement if there is a defect not caused by misuse.
3. Refund Process
- Refunds will be issued using the same method of payment used for the original purchase.
- It may take 7-14 business days to process refunds after we receive and inspect the returned items.
Terms and Conditions
Please read these terms and conditions carefully before using our website or purchasing products from us. By accessing or using our site and services, you agree to be bound by these terms and conditions.
1. For warranty details, Please look at details item below:
1.1. Please check your items after delivery.
1.2. Delivery within 3 days to 4 days.
1.3. Good sold are not returnable and received in good conditions.
1.4. We look forward to hearing from you.
Please contact to us.
Emai: info@officepro.com.kh
Phone: 023 97 37 37
Address: Building 448, St 274 Preah Sihanouk Blvd, Sangkat Toul Svay Prey 2, Khan Boeng Keng Kang, Phnom Penh, Cambodia.
